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Quick Reference Listing of Incentive Program Services

Under the direction of your management, Columbus can provide all of these services:

Pre-Event

  • Past event analysis
  • Return on Objective (ROO) and/or Return on Investment (ROI) objectives
  • Destination and venue research
  • Destination and venue recommendations
  • Site inspection – with you, our client, so you can see first hand the facilities, accommodations, and event venues for your important program. A member of our senior management team will accompany you
  • Pre-program communications and program roll-out assistance through a custom web-site
  • Vendor negotiations and blocked space management
    • Hotel and/or conference center
      • Sleeping room rates concessions
      • Meeting and event space
      • Audio-visual, room set up, concessions based upon sleeping rooms
      • Food and beverage commitments and attrition protection tactics
      • On-site events and activities logistics and price negotiations
    • Airlines
      • Negotiation of special group rates and deposit schedules
      • Block space concessions and name change provisions
    • Transfers
      • Ground transportation between airport and hotel, and throughout program
      • Rental car reservations and price concessions when requested
    • Events and Activities
      • Negotiation of pricing and logistical commitments for all activities and events, whether on-site or off-site
  • Program cost analysis and projections relative to initial budget parameters
  • Deviation and pre-post stay policies discussion
  • Liability mitigation and risk management
  • Vendor contracts and blocked space management
    • Airlines, hotels, cruise lines, ground operators, and others. Management of the deposit schedules and collections, and reminders about vendor attrition penalties
  • On-line event registration and management technology (CT-REZ Event Management Event Management).
  • Custom web-site creation and maintenance for each program
  • Recognition gifts and awards (Medal Craft Mint, Maui Jim, Ogio, Logo Concepts)
  • Participant interaction – Senior travel counselor interaction with incentive trip recipients
    • Airlines, hotels, cruise lines, ground operators, and others. Management of the deposit schedules and collections, and reminders about vendor attrition penalties
    • High customer service standards for your achievers and their guests
    • Handle questions, deviations, and assist with anything they need
    • Pre-trip meeting with participants when located in one main geography
  • Custom document preparation, packaging, and delivery

During Event

  • Meet and greet services at select airports
  • On-site hospitality desk for entire length of event
    • Columbus senior management and travel counselor staffing on-site
      • Assistance with all on and off-site event and activity logistics
      • Liaison between hotel and other vendors, and you, our client
      • Assurance of proper and accurate billing prior to departur

Post Event

  • Post-event debriefing and wrap up
    • Final accounting and vendor communications
    • Participant and administrator surveys
    • Return on Objective (ROO) and/or Return on Investment (ROI) analysis
    • Initial preparations for next event